What payment options do we offer?Bizum
Bizum, as a method of instant payments from account to account, offers the maximum security guarantee in accordance with the standards regulated by the legislation of the European Union and Spain.
In addition, it has no costs and is instant.
Payment is made in a completely secure way with Bizum through your bank, which finally confirms the operation.Paypal is an online payment system.
Paypal stores and protects your bank account data if you have an account:
1. Select PayPal at checkout and you will be redirected to the PayPal website.
2. Enter your email address or phone number to access your account and confirm the payment.
3. If you do not have an account, you can pay as a guest by paying with a credit card to confirm the payment.
Credit card.
You can pay with Visa, Visa Electron, Maestro and Mastercard in the safest way — using a credit or debit card. By using this option, you will be moved to the external link of Banco Santander, where you can conveniently make a payment.
Important: A 0.49% fee is charged for using the Redsys platform. All false orders or fraud attempts will be reported to the competent authorities. All information necessary for cooperation with the investigation will be provided.
When you pay with a Mastercard credit card, your card details can be entered securely. Along with arranging your credit card, we will take care of the payment processing:
1. Select Mastercard when placing an order.
2. Enter the card details, card number, cardholder name, card expiration date and card Confirmation Code (CVC).
3. Confirm the payment and purchase.
VisaWhen you pay with a Visa credit card, your card information can be entered securely.
Together with the organization of your credit card, we will take care of the payment processing:
1. Select Visa when placing an order.
2. Enter the card details, card number, cardholder name, card expiration date and card verification Value (CVV).
3. Confirm the payment and purchase.
Trustly With Trustly, you pay quickly, easily and securely from your bank account:
1. Select Trustly when placing an order and you will be redirected to the Trustly website.
2. Select the bank through which you want to make the payment.
3. Confirm the payment using your preferred authentication method.
- Pay nowSofort GmbH is a payment service provider that was acquired by Klarna in 2014 and the Klarna Group was established.
Sofort Direct Banking (also known as Pay now with Klarna) is a popular service that allows you to quickly and easily pay for online purchases using online banking.
-Payment in 3 parts Klarna There is no charge for using "Pay in 3".
"Pay in 3" is an alternative to a traditional loan, but without interest, which allows you to divide purchases into 3 payments. These payments will be automatically charged to your debit/credit card every 30 days until the full amount of the order is paid. In the Klarna app, you will also have the option to pay one payment or even the entire balance in advance if you prefer. However, it is not possible to change the scheduled payment date to a later date.
easy and fast to pay in installments with SeQura :Pay in 3 installments for free or for 6, 12 or 18 months for a small monthly fee.
You can divide the payment into 3, 6 or 12 monthly payments. Immediately, without paperwork and only with a fixed cost in installments.
How does it work?Select Split Payment with SeQura at checkout and pay only the first installment.
Receive your order.
The remaining payments will be automatically charged to your card.
You can also pay the full cost of the order at any time without additional costs.
How much does this service cost?The cost of the service is fixed by the commission depending on the amount of the order.
There are no interest and other surcharges.
Bank transferClick here for more information about bank transfer
You will receive payment details, including a bank account and a link to use by email. Full processing of bank transfers may take up to 3 business days.
1. Go to your bank account and log in.
2. Click the bank transfer button.
3. Fill in the correct information provided in the email.
4. Here you can find information on how to enter the correct reference number.
5. Enter all the information required to complete the transaction.
6. You will receive a purchase confirmation within 3 business days.
pergolasvip.es It is part of the VIP Ventanas S.L. group, a company registered in Spain. Payment by bank transfer is made through your bank.
Payments will be automatically refunded if:The link to the payment does not match the provided link to the PSP.
The payment amount does not match the amount of your order.
Nonconforming payments are usually refunded within 10 business days from the date of payment to the account that was used to pay for the order.
How do I know that the payment has been accepted?When we receive and process the payment, you will receive a confirmation email within 24 hours.
Didn't you get it? Check if the email is in the spam folder.
PS: Bank transfers may take up to 5 business days before they are credited to our account and match your order.
When will the money be withdrawn from my credit card or PayPal account?If your credit card or PayPal account is authorized, the amount will be debited immediately.
You will receive an email confirming that your order has been successfully placed.
If your card is not authorized, the amount will not be debited from you. Keep in mind that even if the payment is not authorized, it may seem that the amount has been received, since some card issuers may reserve money for a short period of time.
If you have chosen to pay by bank transfer, you can process the payment manually.
We will not ship the item until the payment is received and processed.
Why did I get a payment reminder?Your order will remain open in our system pending payment within 14 days.
You can pay for your order using the confirmation email that you will receive from PergolasVIP.
You can also receive payment reminders if you have chosen to pay by bank transfer and we have not received your payment yet. You can read here how a bank transfer works.
In your PergolasVIP account, you can check which orders are still awaiting payment.
Where can I find my account?Didn't get the invoice? Please check your spam folder. Sometimes letters get there.
Didn 't find your account in the spam folder ? Contact our customer support team, we will be happy to help you.
Why was my credit card payment declined?We are sorry that your payment was rejected.
Payment rejection may be caused by one of the following reasons:
The cardholder's name and address do not match the billing details.
The card is not authorized for international payments (our company is based and operations take place in Spain).
The card has reached the limit of online payments.
The transaction page timeout has expired.
You left the page before the payment procedure was completed.Why was my PayPal payment rejected?
We are sorry that your payment was rejected.Payment rejection may be caused by one of the following reasons:
There are insufficient funds on your PayPal account or it is not linked to an additional option, such as a bank account or credit card.You left the page before the payment procedure was completed.
The transaction page timeout has expired .
Why was my bank transfer rejected?
We are sorry that your payment was rejected.
Payment rejection may be caused by one of the following reasons:
The transaction page timeout has expired .
You left the page before the payment procedure was completed.
There are not enough funds in your bank account.Do I have to pay the shipping cost?
The goods ordered in PegolasVIP are delivered free of charge to your doorstep.
We are glad to offer you this free service!
Our warehouse and carriers work together to ensure that your order is always delivered on time.
Can I schedule a delivery?No, unfortunately, we do not work with scheduled delivery.
What delivery services are used?We use several carriers for our deliveries, and they are selected depending on the quantity or type of products you have purchased and the destination to which they are being shipped.
Own logistics
SEUR Package, Dispatch, Mondial Relay (Puntopack)
Raben Pallet
Do you ship to islands or remote areas of the country?We ship to islands or remote areas of the country, but not to all.
We do not ship to: Balearic Islands or Canary Islands.
When will I get my track and tracking?When placing an order, you will receive an order confirmation by email with a link to the tracking portal.
The tracking portal shows the current status of the shipment.
Didn't receive a confirmation email? Please check your spam folder. Sometimes letters get there.
Can't find the email in the spam folder? Contact our customer support team, we will be happy to help you.
Where can I see the status of my shipment?When you place an order, you will receive a confirmation email with a link to your tracking portal.
The tracking portal shows the current status of your shipment.
How can I track my order?
When placing an order, you will receive an order confirmation by email with a link to the tracking portal.
The tracking portal shows the current status of your shipment.
What are the different shipping statuses for my order?
You can easily see the status of your shipment in your PergolasVIP account.
You can see the status of the parcel in the letter. This email includes the tracking status, the "track your order" link redirects you to the order status.
Your order will be delivered to the delivery address that you specified when placing the order. The site offers different delivery methods: click and pick up at Gonesse or home delivery. Choosing a delivery method implies full and complete acceptance of the general terms and conditions of these delivery methods.
Items ordered in mainland Spain, with the exception of the islands, will receive free shipping regardless of the order amount.
For any delivery to the island or to another country, we ask you to contact the Ombéa® customer service to calculate the shipping cost.
The delivery address must be accessible by a semi-trailer truck, please make sure that the agreed meeting place can accommodate vehicles weighing more than 38 tons with a minimum width of 3.5 m. If delivery is not possible for this reason, you may be charged for delivery by a suitable vehicle.
Delivery will be carried out to your doorstep. The carrier has a maximum of 20 minutes to complete unloading, and he is not obliged to leave the delivery at a certain place on your territory that you want.
The products leave our warehouses in good condition (unless otherwise indicated in the product file).
All our deliveries are carried out by agreement with the carrier. The carrier will contact you by email or SMS to arrange the delivery time. The delivery time will be scheduled for the whole day (from 8:00 to 18:00), it will not be possible to find out the exact time of arrival of the carrier.
Please do not forget to provide a valid mobile phone number and e-mail address when ordering and respond to the message from the operator within 7 working days.
If you do not provide a valid contact person for communication and delivery cannot be carried out for this reason, or if you are not present at home when the carrier arrives at the scheduled delivery time, the goods will be returned to our premises by the carrier at your address. expenditure. If you want to keep your order, a new delivery can be made and you will be billed based on the quote.
If you do not respond to an email or SMS from the carrier to arrange the delivery of your order within 7 working days from the receipt of the SMS or email, the goods will be returned by the carrier to our facility, and a new batch will be sent. done if you want to keep your order, at your expense.
The specified delivery dates do not include weekends and holidays (from Monday to Friday). The delivery dates indicated in the documents issued by COMINTES are indicative.
The delivery period begins from the date of confirmation of payment by our services, subject to its acceptance or receipt of the transfer.
In case of ordering goods with different delivery times, the entire order will be delivered based on the longest delivery time.
Our products are stored in different locations. In some cases, you may receive 2 different deliveries, it will be impossible to combine them.
Delivery is considered completed when the parcel is delivered to the delivery address specified in the order form.
In case of damage to the goods during transportation, which is not specified in the receipt (Article L.133.3 of the Spanish Commercial Code), you must send a registered letter confirming receipt to the delivery center responsible for your delivery (the address specified in the delivery receipt) within 3 calendar days and send us the certificate by e-mail through the contact form available on our website, within 3 calendar days (excluding holidays) indicating the damage to your order.
Any claim submitted after signing the bill of lading and not being the subject of a registered letter with a notification of receipt to carriers with a copy sent to our services within the statutory period of 3 calendar days from the receipt of the goods (article L.133.3 of the commercial code) will be systematically rejected, and we will not be able to exchange or return the goods.
In case of late delivery or, otherwise, no later than 30 days after the conclusion of the contract, the consumer may terminate the contract by registered mail with a delivery notification.
As with any delivery, there may be a delay or loss of goods. In this case, the website contacts the carrier to initiate an investigation. Every effort is being made, as long as it is necessary, to find the package. If necessary, the seller will reimburse the carrier's expenses and deliver a new identical package at your expense.
The website disclaims any responsibility for extending the delivery time due to the fault of the carrier, in particular, in case of loss of goods, bad weather or a strike. In the event of events or circumstances after the completion of the sale that prevent it from being carried out under normal conditions for Comintes, there will be no penalty. This will take place, in particular, in the event of a fire, termination of work of any kind, social conflict, flood