You can exchange or return the goods purchased in our company within 14 calendar days, starting from the date of purchase.
For standard products or accessories without the possibility of customization, if the buyer is not satisfied with the specified product, the maximum period for requesting a refund is set at 14 calendar days from the date of receipt of the order. In this case, the cost of delivery and collection is borne by the customer.Products made to order are not subject to exchange and return.
It is possible to cancel the production of a custom-made product only before the start of production and / or purchase of components. i.e. within 24 hours after the approval and payment of orders. After 24 hours after placing the order, the order changes to the status of fulfilled and its cancellation is impossible.
How can I prepare and return the goods by right of refusal?Terms of exchange or refund:
The exchange or refund is made only at the company's office;
VIP Ventanas S.L. , Pol. Ind. Casa Grande
C/Maria Humildad Jimenez Garcia, 48
- The goods are accepted only if the presentation is preserved, in full configuration and the integrity of the packaging.
provided that the product has not been used and has no traces of use by the consumer: scratches, chips, scuffs, stains, etc.;
- To return the money, you must have a passport and a receipt confirming the purchase. A refund is possible on the day of the return of the goods or, if there is no money in the cash register, for seven days.
- Return delivery of goods is paid by the buyer
- You pay the costs of returning the products.
- Send us the tracking number or numbers and the name of the carrier.
The product is not subject to exchange and return in the following cases:More than 14 calendar days have passed since the purchase of the product;
Less than 14 calendar days have passed since the purchase of the product, but the product was in use, the integrity of the packaging was violated, there are no tags / price tag / receipt.
The product is contained in the list of goods that are not subject to return and exchange:
To start the refund process, select one of the communication options below. We will accompany you throughout the whole process.How long does it take to get a refund?
As soon as we agree to a refund after the cancellation of the purchase agreement, we will begin processing it and you will receive a refund within the first 10 business days.
As soon as you start the refund process, you will receive an email.We will refund your money using the same payment method that you used.